The consultant lady worked overtime until past eleven last night to help students contact ETS. 😪

There was an issue with the student's ETS account. The registration fee was paid but the verification was never received. It turned out that the email information was filled out incorrectly. ETS headquarters in the US opens at 8 am Eastern Time. Our consultant worked overtime until past eleven last night to help the student contact them 😪 We are worried about missing the test date 😞